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PBA
The Process
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The Process
We’ve made our process quick and easy…
It starts with a quick call
We send you some forms
You just need to read, sign and return the forms
We investigate your finances and keep you informed throughout the process
We call you to discuss the outcome of your complaint
We discuss what happens next and whether any further documents are required
We get a decision from your lender
You receive the refund we have secured for you