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Vanquis have been fined by the Financial Conduct Authority (FCA) and are engaging in a compensation scheme worth hundreds of millions of pounds after admitting to selling an add-on product without informing customers of the true cost. In fining the credit card firm £1.9m, the industry regulator said a product called Repayment Option Plan (ROP) was sold without Vanquis informing customers ‘that the full cost of the product included an interest component’.
22 March 2018

Vanquis have been fined by the Financial Conduct Authority (FCA) and are engaging in a compensation scheme worth hundreds of millions of pounds after admitting to selling an add-on product without informing customers of the true cost.

In fining the credit card firm £1.9m, the industry... Read more

New research shows Britons were subject to more than 2 billion nuisance calls and texts over the last year. Consumers received communications regarding injury claims, holiday sickness, pensions and Payment Protection Insurance (PPI) from a range of companies, primarily targeting those over the age of 65.
11 March 2018

New research shows Britons were subject to more than 2 billion nuisance calls and texts over the last year.

Consumers received communications regarding injury claims, holiday sickness, pensions and Payment Protection Insurance (PPI) from a range of companies, primarily targeting those over the age of 65... Read more

Royal Bank of Scotland are facing investigations from the Financial Conduct Authority (FCA), the Treasury Select Committee and the police after multiple whistleblowers alleged that staff at the bank were trained in how to forge customer signatures. Four different whistleblowers have said they were aware of staff ‘routinely’ forging customer signatures, sometimes to open new accounts and also to reduce time spent processing paperwork.
25 February 2018

Royal Bank of Scotland are facing investigations from the Financial Conduct Authority (FCA), the Treasury Select Committee and the police after multiple whistleblowers alleged that staff at the bank were trained in how to forge customer signatures.

Four different whistleblowers have said they were aware of... Read more

Lenders must ensure they are dealing with Payment Protection Insurance (PPI) complaints correctly ahead of the 2019 deadline or face action, the industry regulator has warned. Consumers have less than two years left to complain about mis-sold PPI after the Financial Conduct Authority (FCA) imposed a deadline on all new complaints.
29 September 2017

Lenders must ensure they are dealing with Payment Protection Insurance (PPI) complaints correctly ahead of the 2019 deadline or face action, the industry regulator has warned.

Consumers have less than two years left to complain about mis-sold PPI after the Financial Conduct Authority (FCA)... Read more

The top 20 banks in the world paid more than a quarter of a trillion pounds in misconduct charges over the last five years, according to new research. This means that in the last decade the biggest financial lenders across the globe have lost a staggering £516bn to fines, charges and compensation.
7 September 2017

The top 20 banks in the world paid more than a quarter of a trillion pounds in misconduct charges over the last five years, according to new research.

This means that in the last decade the biggest financial lenders across the globe have lost a staggering £516bn to fines, charges and compensation.

... Read more

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