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With 2019 now in full swing, perhaps the banks should be considering some belated New Year’s resolutions for this year.

11 February 2019

Will the banks resolve to improve their conduct this New Year?

With 2019 now in full swing, perhaps the banks should be considering some belated New Year’s resolutions for this year.

James Moore, chief business commentator for The Independent, recently used his column to reflect on the Banking scandals of 2018... Read more

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‘Millions’ of potential mis-sold PPI claims have been avoided by Britain’s five biggest high street banks, according to a new investigation.

5 November 2018

Banks 'routinely dodge' additional claims when checking for PPI

‘Millions’ of potential mis-sold PPI claims have been avoided as Britain’s five biggest high street banks 'routinely dodge' additional claims, according to a new investigation.

Consumer group Which? has revealed that when a customer complains about PPI on a particular product directly to Barclays,... Read more

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‘Absolutely outrageous’, ‘spectacularly tone deaf’ and ‘a slap in the face’ were just some of the ways that Barclays chairman John McFarlane’s comments on PPI claimants have been described. Having suggested that PPI complaints have ‘turned portions of Britain into fraudsters’ and that claimants spent their compensation on ‘flat-screen televisions’ in an interview last month, the Barclays chief has come under fire from multiple quarters.

5 October 2018

Just how wrong were John McFarlane's ‘fraudster’ comments about PPI claimants?

‘Absolutely outrageous’, ‘spectacularly tone deaf’ and... Read more

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The Chairman of Barclays, the bank who have mis-sold the second highest amount of PPI to UK consumers, has accused claimants of being ‘fraudsters’. Despite his bank paying back more than £8bn so far and receiving 2.3m complaints about mis-sold PPI, John McFarlane said: “The percentage of fraudulent claims is enormous. We have turned portions of Britain into fraudsters.”

1 October 2018

Barclays chief accused of hypocrisy after calling PPI claimants fraudsters

The Chairman of Barclays, the bank who have mis-sold the second highest amount of PPI to UK consumers, has accused claimants of being ‘fraudsters’.

Despite... Read more

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Millions misled and out of pocket, billions of pounds repaid and the reputation of an industry in disarray. Surely the financial sector feels some remorse over the Payment Protection Insurance (PPI) mis-selling scandal? A product that was ‘systemically mis-sold’ across the industry, PPI was often added to consumer lines of credit without their knowledge, consent or full understanding in the name of profits and target-hitting.

31 May 2018

PPI a 'hindrance' anticipated to 'go away' - does this sum up the financial sectors attitude to mis-selling?

Millions misled and out of pocket, billions of pounds repaid and the... Read more

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