Customers of the UK’s biggest banks will find it easier to compare and switch services thanks to a new ongoing report ordered by the Financial Conduct Authority (FCA).
Starting next year any bank of a certain size will be obliged to provide information on certain performance categories, such as the time taken to set up a new account or... Read more
Banks are underestimating the rise of consumer credit and risking another financial crisis, according to the Governor of the Bank of England.
Mark Carney has warned that ‘undue weight’ is being placed on the recent performance of loans sold by the banks, and whilst total lending is not getting out of hand... Read more
UK banks and building societies still have more work to do to regain the trust of their customers, according to latest research which rates the industry’s reputation as ‘average’.
Findings from the Reputation Institute show that in the eyes of the public Britain’s high street banks are still recovering... Read more
Thousands of customers who flagged fraudulent transactions to their bank were wrongly denied their money back, according to a new investigation.
Consumer group Which? looked into complaints sent to the Financial Ombudsman Service (FOS) between April 2015 and February 2017 after banks had refused to refund customers who... Read more