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Legal firms and CMCs are partnering up
9 November 2021

Many would have hoped that the end of the UK’s worst ever consumer scandal, mis-sold PPI, would have meant the end of financial malpractice hitting the headlines.

But despite decades of crises and scandals across the sector, financial institutions still find... Read more

26 October 2021

Barclaycard have written to some of their customers apologising for overcharging them and issuing refunds worth hundreds of pounds.

The lender had conducted a historic review into customer accounts and found that some were ‘adversely affected’ by ‘default fees’.

Default fees are typically charged when someone falls behind on their payments for a credit product – most commonly a credit card.

As well as the amount of these... Read more

Websites and phone lines at major UK banks crashed under the weight of demand on PPI deadline day, despite them having two years to prepare. So why were customers unable to access online complaint forms and phone queues stretch beyond an hour and a half?
9 September 2019

Websites and phone lines at the UK’s major banks crashed under the weight of huge demand on the final day of the PPI deadline.

Major lenders such as Santander, NatWest, Barclays and RBS all experienced technical difficulties and long waits on the day that the door to new PPI complaints closed... Read more

Consumers who complained they were mis-sold PPI by firms no longer trading received £6m in compensation during the 2017/18 period, according to the latest annual report from the Financial Services Compensation Scheme (FSCS). Funded by industry levies, the FSCS assists customers in various disputes where financial institutions have closed down and can award up to £85,000 per claim.
7 January 2019

Consumers who complained they were mis-sold PPI by firms no longer trading received £6m in compensation during the 2017/18 period, according to the latest annual report from the Financial Services Compensation Scheme (FSCS).

Funded by industry levies, the FSCS assists... Read more

As the cost of the Payment Protection Insurance (PPI) mis-selling scandal continues to run on for UK financial firms, two companies are now turning on each other in the pursuit of compensation. Insurance and healthcare provider Axa are claiming that Genworth, a protection and mortgage firm, owes them more than £30m in legacy costs over PPI mis-selling losses which have not been paid following the purchase of two limited companies.
22 February 2018

As the cost of the Payment Protection Insurance (PPI) mis-selling scandal continues to run on for UK financial firms, two companies are now turning on each other in the pursuit of compensation.

Insurance and healthcare provider Axa are claiming that Genworth, a protection and mortgage firm, owes them more than £30m in legacy... Read more

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