0800 8818562

Complaints Procedure

Our commitment to you

At The Fair Trade Practice, in the unlikely event that you have cause to complain about our service, we believe that you have the right to a fair, swift and courteous response to any complaint raised. Once we are in receipt of your complaint we will deal with it promptly and in a positive manner.

1) We will acknowledge your complaint upon the day of receipt wherever possible.
2) We will investigate your complaint fully and endeavour to send a response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
3) We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
4) If more than 8 weeks from the date of your complaint has passed and you haven’t received a final response, or you are dissatisfied with the final response you have received at any stage of the complaints process you can write to:

Claims Management Regulator
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS
consumer@claimsregulation.gov.uk
Tel:0845 4506858

You must refer your complaint to the Claims Management Regulator within 6 months of the date on the final response.

The Fair Trade Practice,
Building 2, Furze Court,
114 Wickham Road,
Fareham, PO16 7SH
Tel: 0800 8818562

The Protection Specialist Limited trading as The Fair Trade Practice - Claims Specialist regulated by the Claims Management Regulator in respect of regulated claims management activities. Authorisation number CRM23387. Its registration is recorded on the Claims Regulation website www.claimsregulation.gov.uk Registered in England and Wales. Registered number 06969129. Registered office 2 Furze Court, 114 Wickham Road, Fareham, Hampshire PO16 7SH.

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